Back to Vendorshigh risk$65K Draft Email
ZD
Zendesk
Customer Support · Annual, auto-renew 90-day notice
High overpayment risk detected
Overlap with Intercom. 23 idle seats. Support tool consolidation needed.
Monthly Spend
$8K
Annual: $94K
Market Benchmark
$7K/mo
+20% above market
Recoverable Savings
$65K
Across 1 action
Utilization
71%
57/80 seats active
Spend History (6 months)
Month 1$8K
Month 2$8K
Month 3$8K
Month 4$8K
Month 5$8K
Month 6$8K
Contract Details
Contract End2026-03-31
Last Negotiated2025-03-31
TermsAnnual, auto-renew 90-day notice
Renewal in 75 days
Start negotiation immediately
Vendor Contact
Zendesk AE · Account Executive
sales@zendesk.com
Recommended Actions
Consolidate support onto Intercom — negotiate cancellation
Zendesk and Intercom both active. Intercom covers live chat + ticketing. 23 idle Zendesk agents.
High effort90 days