Salesforce

CRM · Annual, auto-renew 90-day notice, 8% uplift clause

high risk

High overpayment risk detected

40 idle seats at $254/seat/month. Pricing 17% above market benchmark. Auto-renewal 90-day notice window approaching.

Monthly Spend

$56K

Annual: $672K

Market Benchmark

$48K/mo

+17% above market

Recoverable Savings

$120K

Across 2 actions

Utilization

82%

180/220 seats active

Spend History (6 months)

Month 1$56K

Month 2$56K

Month 3$56K

Month 4$56K

Month 5$56K

Month 6$56K

Contract Details

Contract End2026-09-30

Last Negotiated2023-09-30

TermsAnnual, auto-renew 90-day notice, 8% uplift clause

Renewal in 499 days

Start negotiation immediately

Vendor Contact

Lisa Chen · Account Executive

lchen@salesforce.com

Recommended Actions

Reduce seats from 220 to 180 and negotiate 17% price reduction

$84K

40 seats unused for 90+ days at $254/seat/month. Renewal not for 499 days — strong leverage window.

Medium effort60 days

Remove unused add-ons (Einstein AI, Revenue Cloud)

$36K

Einstein features never activated. Revenue Cloud used by 2 users.

Low effort14 days